Aurlar accepts a variety of payment methods to provide flexibility for our customers. We currently accept major credit cards such as Visa, MasterCard, American Express, and Discover. Additionally, we support payment through popular digital wallets like PayPal.

Yes, shopping on Aurlar's website is completely secure. We prioritize the safety and security of our customers' personal information. All credit card transactions are encrypted and processed through a secure payment gateway to ensure your data is protected.

Certainly! Aurlar allows customers to redeem gift cards and promotional codes during the checkout process. Simply enter the code in the designated field, and the applicable discount or value will be applied to your order.

At the moment, Aurlar does not offer installment payment options. However we're currently looking to open up more flexible options with popular platforms like Klarna, Afterpay, Affirm. We continually evaluate and update our payment methods to better serve our customers. Stay tuned for any changes or updates in the future.

Unfortunately, once an order is placed, the payment method cannot be modified. We recommend double-checking your payment details before confirming your purchase to ensure accuracy.

Aurlar is transparent about our pricing, and we do not impose any hidden fees. The total amount displayed during checkout is the final amount you will be charged, excluding shipping fees if applicable.

The transaction on your credit card statement will appear as "Aurlar" followed by the purchase amount.

Aurlar prioritizes the security of your information. We do not store your credit card details on our servers. All transactions are processed securely through our payment gateway partners.

If your payment is declined, please double-check that the information entered is accurate and that your credit card or account has sufficient funds. If the issue persists, contact your financial institution or try an alternative payment method.

Aurlar follows strict privacy and security measures to protect your personal information. For detailed information, please refer to our Privacy Policy.

Aurlar is committed to customer satisfaction. If you are not completely satisfied with your purchase, you may be eligible for a refund. Our refund policy covers certain conditions, and we recommend reviewing it on our website for specific details.

To initiate a refund, log in to your Aurlar account and navigate to your order history. Locate the order you wish to return, and follow the instructions provided to initiate the refund process.Alternatively you may contact our customer support for assistance and one of our agents will respond to your request in 1-2 business days.

Generally, items eligible for a refund must be in unused, unworn, and undamaged condition, with all original tags and packaging intact. Some exclusions may apply, and we advise reviewing our refund policy for specific details on eligibility criteria.

Yes, you have 30 calendar days from the date you receive your order to initiate a refund. 

Refund processing times may vary, but we strive to process refunds promptly. In general, refunds will be processed in 10-14 business days after your return item has been approved.

Once your return is received and inspected, you will be notified of the approval and the refund will be processed to your original payment method. The time it takes for the refund to reflect in your account depends on your financial institution. 

Generally, shipping fees are non-refundable. However, if the return is due to an error on our part or if you received a defective item, please contact our customer support for assistance.

Absolutely. If you wish to exchange an item, please contact our support team to assist you.

We do however, recommend initiating a refund for the unwanted item and placing a new order for the desired item, as our inventory runs out relatively fast. This will ensure that you get the item you want.

We apologize for any inconvenience. If you receive a defective or incorrect item, please contact our customer support within 2 calendar days from the date your package is received. We will guide you through the return process and arrange for a replacement or refund.

Unless the item is defective or damaged, you're responsible for return shipping and we currently do not offer return labels.

You will be notified via email regarding the status of your refund. This email will confirm whether your refund has been approved, and it will provide information on the amount refunded and the payment method used.

Aurlar provides a comprehensive size guide to assist you in finding the perfect fit. Follow our easy-to-use measuring instructions to determine your accurate bra size. If you need further assistance, our customer support team is here to help.

Aurlar's award-winning design and engineering in its bra products allow you to suit various preferences and occasions. All you need is just one of our ErgoLift products and it can simply be your everyday bra, sports bra, push-up bra, bralette, and more. 

Yes, Aurlar is known for its wire free design in its products that eradicates all the long term issues that us women have been experiencing, and still able to offer the comfort and support we need.

To extend the lifespan of your bras, it's recommended to hand wash them in cold water with a mild detergent. Avoid using fabric softeners, and always air dry to maintain the elasticity of the fabric. Check individual care instructions on the product label for specific guidance.

Absolutely. Aurlar is committed to inclusivity, and our bra collection includes a wide range of sizes to accommodate various body types. Use our size guide to find the perfect fit, and explore our diverse styles suitable for all shapes and sizes.

Aurlar prioritizes comfort in design. Our bras are crafted with quality materials and thoughtful construction to provide support and comfort for all-day wear. Read our customer reviews and product descriptions for insights into the comfort of the styles.

If you have known fabric allergies, carefully review the product descriptions for information on materials used. If you have specific concerns, feel free to contact our customer support for assistance.

Although Aurlar is designed to outlive a regular bra, it is usually recommended to replace your bras every 6 to 12 months, depending on wear and care. Factors such as frequency of use, washing methods, and the number of bras in rotation can affect their lifespan. Regularly check for signs of wear and elasticity loss to determine when it's time for replacements.

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of $25, $50, $100 or $150.