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Help Center

  • Can I place an order without creating an account?
  • Where is my order confirmation?
  • Why has my order been canceled?
  • How do I cancel my order?
  • Can I alter my order?
  • When will my order arrive?
  • What countries do you ship to?
  • How much is shipping?
  • Can I track my order?
  • What payment methods do you accept?
  • Is it safe to use my credit card on Aurlar's website?
  • Can I pay using a gift card or promotional code?
  • Do you offer installment payment options?
  • Can I modify my payment method after placing an order?
  • Are there any additional fees associated with my purchase?
  • How will the transaction appear on my credit card statement?
  • Do you store my credit card information?
  • What should I do if my payment is declined?
  • Is my personal information secure when making a purchase?
  • What is Aurlar's refund policy?
  • How do I initiate a return?
  • How can I be eligible for a refund?
  • Is there a time limit for initiating a refund?
  • How long does it take to process a refund?
  • Are shipping fees refundable?
  • Can I exchange an item instead of requesting a refund?
  • What should I do if I receive a defective or incorrect item?
  • Do I need to pay for return shipping?
  • How will I be notified of the refund status?
  • How do I determine my bra size?
  • What types of bras does Aurlar offer?
  • Are your bras wire-free?
  • How should I care for my bras?
  • Do you offer bras for different body types?
  • Are your bras comfortable for all-day wear?
  • What should I do if I have allergic reactions to certain fabrics?
  • How often should I replace my bras?
  • Do you sell gift vouchers?

Orders & Delivery

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://account.aurlar.com and follow the instructions on-screen.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at help@aurlar.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Why has my order been canceled?

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via help@aurlar.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

When will my order arrive?

Orders that require shipping within the U.S. will be delivered within 3 to 5 days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

What countries do you ship to?

We ship to most regions worldwide. Please check our shipping policy for more information.

How much is shipping?

Shipping costs are currently a flat rate of $6.99 for standard shipping, and $9.99 for express shipping.

STANDARD 
$6.99 Flat Rate Shipping
Orders over $49.99 gets free standard shipping
Applicable to US, Canada & International
 
US: please allow up to 10 business days for delivery.
Other regions: please allow up to 10 business days for delivery.
You will receive a shipping confirmation email when your order leaves our warehouse, so you can track your order.
Signature may be required. 
 
*Alaska, Hawaii, APO/FPO may take up to 7 extra business days in delivery timeline.
EXPRESS 
$9.99 Flat Rate Shipping
Orders over $49.99 is eligible for discounted pricing of $6.99
Applicable to US, Canada & International
 
US: please allow up to 7 business days for delivery.
Other regions: please allow up to 7 business days for delivery.
You will receive a shipping confirmation email when your order leaves our warehouse, so you can track your order.
Signature may be required. 
 
*Alaska, Hawaii, APO/FPO may take up to 7 extra business days in delivery timeline.

Delivery service is highly dependent on inventory availability. Please contact our customer care for more information. 

YOU SHOULD KNOW:

  • All deliveries are pending approval and product availability.
  • Estimated delivery dates shown on product pages are estimated by shipping carriers in real-time and do not include processing times.
  • Delivery times can also be impacted by precautionary measures taken by shipping carriers and customs clearance due to COVID-19 and global shipment situations, which may cause extensive delays.
  • Orders are processed Monday-Friday.
  • We do not ship Saturdays, Sundays, or holidays.
  • Watch out for our email after placing an order. We may need additional information to process your order.
  • Delivery attempts made more than 2 times will automatically assign the package to be returned to us. Please ensure your contact information is valid for the delivery team to contact you.
  • Aurlar is not responsible for lost or stolen packages. Please contact your local post office to assist with compensation.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to dispatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Payments

What payment methods do you accept?

Aurlar accepts a variety of payment methods to provide flexibility for our customers. We currently accept major credit cards such as Visa, MasterCard, American Express, and Discover. Additionally, we support payment through popular digital wallets like PayPal.

Is it safe to use my credit card on Aurlar's website?

Yes, shopping on Aurlar's website is completely secure. We prioritize the safety and security of our customers' personal information. All credit card transactions are encrypted and processed through a secure payment gateway to ensure your data is protected.

Can I pay using a gift card or promotional code?

Certainly! Aurlar allows customers to redeem gift cards and promotional codes during the checkout process. Simply enter the code in the designated field, and the applicable discount or value will be applied to your order.

Do you offer installment payment options?

At the moment, Aurlar does not offer installment payment options. However we're currently looking to open up more flexible options with popular platforms like Klarna, Afterpay, Affirm. We continually evaluate and update our payment methods to better serve our customers. Stay tuned for any changes or updates in the future.

Can I modify my payment method after placing an order?

Unfortunately, once an order is placed, the payment method cannot be modified. We recommend double-checking your payment details before confirming your purchase to ensure accuracy.

Are there any additional fees associated with my purchase?

Aurlar is transparent about our pricing, and we do not impose any hidden fees. The total amount displayed during checkout is the final amount you will be charged, excluding shipping fees if applicable.

How will the transaction appear on my credit card statement?

The transaction on your credit card statement will appear as "Aurlar" followed by the purchase amount.

Do you store my credit card information?

Aurlar prioritizes the security of your information. We do not store your credit card details on our servers. All transactions are processed securely through our payment gateway partners.

What should I do if my payment is declined?

If your payment is declined, please double-check that the information entered is accurate and that your credit card or account has sufficient funds. If the issue persists, contact your financial institution or try an alternative payment method.

Is my personal information secure when making a purchase?

Aurlar follows strict privacy and security measures to protect your personal information. For detailed information, please refer to our Privacy Policy.

Refunds

What is Aurlar's refund policy?

Aurlar is committed to customer satisfaction. If you are not completely satisfied with your purchase, you may be eligible for a refund. Our refund policy covers certain conditions, and we recommend reviewing it on our website for specific details.

How do I initiate a return?

To initiate a refund, log in to your Aurlar account and navigate to your order history. Locate the order you wish to return, and follow the instructions provided to initiate the refund process.Alternatively you may contact our customer support for assistance and one of our agents will respond to your request in 1-2 business days.

How can I be eligible for a refund?

Generally, items eligible for a refund must be in unused, unworn, and undamaged condition, with all original tags and packaging intact. Some exclusions may apply, and we advise reviewing our refund policy for specific details on eligibility criteria.

Is there a time limit for initiating a refund?

Yes, you have 30 calendar days from the date you receive your order to initiate a refund. 

How long does it take to process a refund?

Refund processing times may vary, but we strive to process refunds promptly. In general, refunds will be processed in 10-14 business days after your return item has been approved.

Once your return is received and inspected, you will be notified of the approval and the refund will be processed to your original payment method. The time it takes for the refund to reflect in your account depends on your financial institution. 

Are shipping fees refundable?

Generally, shipping fees are non-refundable. However, if the return is due to an error on our part or if you received a defective item, please contact our customer support for assistance.

Can I exchange an item instead of requesting a refund?

Absolutely. If you wish to exchange an item, please contact our support team to assist you.

We do however, recommend initiating a refund for the unwanted item and placing a new order for the desired item, as our inventory runs out relatively fast. This will ensure that you get the item you want.

What should I do if I receive a defective or incorrect item?

We apologize for any inconvenience. If you receive a defective or incorrect item, please contact our customer support within 2 calendar days from the date your package is received. We will guide you through the return process and arrange for a replacement or refund.

Do I need to pay for return shipping?

Unless the item is defective or damaged, you're responsible for return shipping and we currently do not offer return labels.

How will I be notified of the refund status?

You will be notified via email regarding the status of your refund. This email will confirm whether your refund has been approved, and it will provide information on the amount refunded and the payment method used.

How-tos & FAQs

How do I determine my bra size?

Aurlar provides a comprehensive size guide to assist you in finding the perfect fit. Follow our easy-to-use measuring instructions to determine your accurate bra size. If you need further assistance, our customer support team is here to help.

What types of bras does Aurlar offer?

Aurlar's award-winning design and engineering in its bra products allow you to suit various preferences and occasions. All you need is just one of our ErgoLift products and it can simply be your everyday bra, sports bra, push-up bra, bralette, and more. 

Are your bras wire-free?

Yes, Aurlar is known for its wire free design in its products that eradicates all the long term issues that us women have been experiencing, and still able to offer the comfort and support we need.

How should I care for my bras?

To extend the lifespan of your bras, it's recommended to hand wash them in cold water with a mild detergent. Avoid using fabric softeners, and always air dry to maintain the elasticity of the fabric. Check individual care instructions on the product label for specific guidance.

Do you offer bras for different body types?

Absolutely. Aurlar is committed to inclusivity, and our bra collection includes a wide range of sizes to accommodate various body types. Use our size guide to find the perfect fit, and explore our diverse styles suitable for all shapes and sizes.

Are your bras comfortable for all-day wear?

Aurlar prioritizes comfort in design. Our bras are crafted with quality materials and thoughtful construction to provide support and comfort for all-day wear. Read our customer reviews and product descriptions for insights into the comfort of the styles.

What should I do if I have allergic reactions to certain fabrics?

If you have known fabric allergies, carefully review the product descriptions for information on materials used. If you have specific concerns, feel free to contact our customer support for assistance.

How often should I replace my bras?

Although Aurlar is designed to outlive a regular bra, it is usually recommended to replace your bras every 6 to 12 months, depending on wear and care. Factors such as frequency of use, washing methods, and the number of bras in rotation can affect their lifespan. Regularly check for signs of wear and elasticity loss to determine when it's time for replacements.

Misc

Do you sell gift vouchers?

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of $25, $50, $100 or $150.