FAQ

FAQ

Catalogue
Product & Other
Return & Refund
Shipping
Payment
Ordering
Cooperations
Leakproof Period Underwear FAQs
Nursing Bras
Sports Series
Product & Other
Q:

What’s your size charts?

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Q:

How to choose correct size?

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A:

Get the size you wear a few more Our bras fit true to size (no gaps!) so we recommend trying your usual bra size.

Q:

Need expert fit help?

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A:

You can reach out to our customer service to get a personalized size recommendation. Just email us via support@aurlar.com details of your current bra size and fit issues.

Q:

What is the difference between sports bras and ordinary bras?

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A:

1) In composition
Sports bras’ fabrics are mainly cotton or professional sports fabrics, and ordinary bras’ fabrics are more extensive, such as lace, nylon, etc;
2) In function
Sports bras can play the role of shock absorption, protection, and promotion of perspiration during exercise. The shock absorption effect of ordinary bra is not obvious. It mainly protects your chest in daily life and reduces the friction of the outerwear on the chest;

Q:

What materials and fabrics do you use?

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Q:

What is a maternity bra---Do I need it?

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A:

On the one hand, maternity bras are to facilitate breastfeeding, and on the other hand to prevent embarrassment caused by galactorrhea.
Breast changes and physical feelings during lactation:
1) Sensitive Breasts
It is easy to get sensitive skin because the breasts are extremely sensitive during pregnancy and breastfeeding.
2) High Milk Supply and Milk Regurgitation
If you don’t breastfeed for a long time, the breasts will swell and tumors will appear.
3) Inconvenient Breastfeeding
It is difficult to take off normal bras to breastfeed the kids in time.
4) Breast Expansion
Since breast begins to swell after pregnancy, it is extremely easy to expand to two sides and difficult to recover after giving a birth.
It’s caused by incorrect wearing of the bra for a long time.
5) Sagging Breast

Return & Refund
Q:

What is your Refund Policy?

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A:

For New Customers: As for your first order of the first bra with Aurlar, if the size is not fit, we support the free exchange.

For Old Customers: If you re-order the same size of any bras in 3 months, and the size is not fit, we support the free exchange. (For example, your first order of bra is M and fits great; but for the second or third order of bra, size M is not fit, please contact us.)

For more details: Please make sure all returned products are unworn, unwashed, and neatly folded in the original packaging including all tags. If you fail to do so, we will not accept your return.

Shipping
Q:

What is your Shipping Policy?

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Q:

How long can I receive my order?

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A:

Processing time: 3-5 Business days, shipping time: 7-15 Business days

Receiving time=Processing time + Shipping time

Business days do not include weekends and/or holidays.

Generally, orders shipped internationally are in transit for 1-2 weeks. This varies greatly depending on the shipping method you have selected.

For More Details

Q:

What's the status of my order?

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A:
Find the status of a particular order and view your Order History on the Order Status tracking page under My Account. Or please contact us and tell us the order number and email address, our customer services will give you a reply in 1-2 business day.
Q:

How much does the shipping cost?

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A:

We provide all shipped countries free shipping (delivery by normal express) on orders over USD69, if product price less than USD69, you need afford USD6.99.

Free Fast shipping (delivery by Fedex Express) on orders over USD149, or you could spend USD16.99 to choose the Federal Express shipping.

Q:

Which countries are available for delivery?

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A:

Noted: If your countries haven’t included and you don’t sure if our parcel could delivery or not, please contact to support@aurlar.com to know detail

Please note now below countries are available for delivery:

America: United States/Canada/Chile/Mexico/Brazil/Peru/Colombia;

Europe: United Kingdom/Italy/France/Germany/Spain/Portugal/

Switzerland/Sweden/Denmark

Southeast Asia: Philippines, Malaysia, Vietnam, Singapore, Thailand;

Middle East: Saudi Arabia/UAE/Kuwait/Qatar/Israel/Oman/Yemen

Please note import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Aurlar.com encourages you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Aurlar.com at the customer’s expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

Payment
Q:

Do you accept bank transfers?

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A:

No, unfortunately not.

Q:

What’s the Payment Method?

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A:

We have mainly 3 ways for the payment:

Cash Online:

1. PayPal

2. Credit / Debit Card: Visa, MasterCard, American Express

Mobile Payment:

1. Google Pay

2. Apple Pay

Cash On Delivery:

Aurlar provide cash on delivery service that allows you to pay for your order when you received your package. This service is only available in the Middle East (include Saudi Arabia, UAE, Kuwait, Qatar, Bahrain and Oman) and Southeast Asia (Singapore, Peninsular Malaysia, Philippines, Thailand, Vietnam). Please note that you need to provide the correct mobile number when ordering, so that the customer service can confirm the order with you.

Additionally, there is a $5 COD service fee for Saudi Arabia, United Arab Emirates, Qatar, Kuwait, Bahrain and Oman. Please confirm the amount when placing the order.

Note: According to local policies and regulations, for Saudi Arabia COD service, currently only supports POS payment by card. Thank you for your understanding and cooperation.

Ordering
Q:

Can I use multiple discount codes on one order?

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A:

No, unfortunately it is not possible to combine discount codes on one order.

Q:

How can i get the 10% off discount?

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A:

You can sign up an Aurlar account using your email and then you will find the discount code in your mail list.

Cooperations
Q:

How to join our affiliate program?

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A:

Please Send the Email to Brand@aurlar.com for business collaboration!

For more details(link-https://aurlar.com/pages/aurlars-affiliates)

Q:

What’s the benefit of becoming Aurlar Ambassador?

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A:

Your commission:

0-20 orders: 5% of the sales

21-50 orders: 10% of the sales

51-100 orders: 15% of the sales

Over 100 orders: 20% of the sales

We will send the screenshot of orders and commission at the end of each month. 2. You can invite your friends to join in our project, and you can still get the commission if someone use your friends’ code to place the order.

Your friends’ commission:

0-20 orders: 5% of the sales (you can get 5% from your friends' sales)

Over 20 orders: 10% of the sales (you can get 5% from your friends' sales)

Please Send the Email to Brand@aurlar.com for business collaboration!

Leakproof Period Underwear FAQs
Q:

How to clean up the leak proof period underwear?

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Taking into account the cleaning problem of our products, we use materials that are easy to clean and maintain. Machine wash in a cold cycle with mild detergent, hang dry or dry at low temperature after washing. Taking into account the cleaning problem of our products, we use materials that are easy to clean and maintain. Therefore, when cleaning the leak proof period underwear, you can use the machine to wash them in a cold cycle with a mild detergent. After washing, hang or dry at low temperature. Special reminder: Do not use softener or bleach, and do not iron at high temperature.
Q:

How to choose the leak proof period underwear?

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The leak proof period underwear is not different from ordinary underwear except that the bottom crotch is slightly thicker and can absorb moisture. We also focus on the customer's wearing experience in the design, and make the crotch soft, skin-friendly and breathable. Therefore, when considering the choice of the leak proof period underwear, you can choose styles (thongs, boxers, lace, prints, etc.) according to your usual preferences. In addition to this, what you have to consider is your own menstrual flow in different periods. It is suggested here that you can choose light and middle weight products according to your daily favorite style. In normal times, you can wear it and feel it, besides, it can be ready during your menstrual period, just like when you first use tampons and sanitary napkins. After a period of time, you will know the level of absorption that suits you. If you need help finding the size of the leak-proof product that suits you, please contact your dedicated service staff. We will communicate one-on-one to help you solve all your problems
Q:

How often is it replaced?

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A:
When you first start using such products, it is recommended that you use pads or tampons as spares. After understanding your own menstrual flow, choose a product with an appropriate absorption level. When the absorbency level is greater than a day's menstrual flow, there is no problem wearing it for a whole day.
Q:

Whether the leak proof period underwear can be used alone?

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We recommend menstrual cups or tampons as a backup protection for heavier days. During lighter days (your period flow is lower than leak proof underwear absorption), you can wear our leak proof underwear on their own.
Q:

Absorbency level of our period underwear?

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A:
Our leak proof products are made of different absorption layer and leak proof layer. Each product has a different positioning, so the absorption level is different. For the specific product absorption level ,please refer to the details page of each product. 1. --Absorption level is approximately 15ml (about 3 teaspoons or equivalent 3 tampons) 2. --Absorption level is approximately 30ml (about 6 teaspoons or equivalent 6 tampons)
Q:

The working principle of the leak proof period underwear?

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A:
Compared with ordinary underwear, our leak proof products differ in the material and processing technology of the bottom crotch.

①Face wave: The face wave cloth we choose is quick-drying fabric that absorbs moisture and wicks perspiration. This fabric can ensure that moisture will quickly pass through the noodle cloth to the lower absorbent layer when it comes in contact with the noodle wave. At the same time, it can take away the residual moisture on the skin surface. While keeping the skin dry, it does not provide an environment for bacteria to grow and multiply.
② Absorbent layer: We select fabrics that can absorb liquid and lock it, which can keep the liquid in this layer as much as possible without leaking.
③Leak-proof layer: The leak-proof layer we use is a specially processed material, which can block water molecules from continuing to move down, but will not block gas molecules. In other words, while being waterproof, it can ensure the breath ability of the bottom crotch, so that you will not feel stuffy when wearing it.
④Main fabric: The main fabric is made of materials with high elasticity and good air permeability. Our physiological pants are soft and comfortable, and fit your skin flat. Wearing it not only guarantees your wearing comfort, but the strictly controlled production process guarantees the safety of the human body.
Nursing Bras
Q:

When should I wear a nursing bra?

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A:
Nursing bra is more convenient and anti-galactorrhea after delivery. If you have a natural birth, you can wear it a few days earlier. If it is a caesarean section, it can be worn a few days later when your wound gets better. Actually, it is recommended that you could wear the bra 4 months before delivery until the baby is weaned.
Q:

How to find the right size of the nursing bra?

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Currently, we have size from XX to XX. Breasts are constantly changing from pregnancy to breastfeeding, so when choosing a breastfeeding bra before delivery, you may firstly need to measure the breast circumference. If you choose it after delivery, you may measure the bust again to get the appropriate size according to Aurlar's size chart. You should change different sizes of bras according to the changes of the breasts timely.
Q:

How does it adapt to your chest?

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A:
Featuring skin-friendly, dry and breathable, the four-sided stretchy fabric can adapt to the size and shape of your changing breast.
Q:

How does it work?

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1) The bra is designed to suit your unique body shape. It may feel very close at first, but it will fit well after a few times. Adaptable XX row back buckles help you feel more comfortable.
2) The removable, breathable and quick-drying cushion in the cup can prevent the milk from leaking.
3) The high-quality one-hand buckle can be easily opened and closed for more convenient breastfeeding.
Q:

Why breastfeeding

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1) Breastfeeding is economical and convenient. With suitable temperature and lactation speed, breast milk is the best food for babies.
2) It can enhance the relationship between mother and child, which is conducive to the infant's intellectual and psychological behavior and emotional development.
3) It can help the mother's weight to return to its pre-pregnancy, and also reduce the risk of type 2 diabetes, breast cancer and ovarian cancer.
Q:

The benefits of breastfeeding to the health of mothers and children

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Because of the stimulation of the nipple and the sucking of the baby, mother’s uterus will contract, it is of great benefit to the involution of the uterus. Besides, the incidence of breast cancer after breast-feeding is significantly lower than those who have not breast-fed. It is generally believed that the longer breastfeeding time may be better for child since breast milk is the best food for kids
Sports Series
Q:

What is the difference between sports bras and ordinary bras?

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A:
1)Wearing a well-fitting and properly supported sports bra during exercise can reduce vibration and feel the support and security it brings;
2) The data found that the breast movement distance when running without a sports bra can reach 15cm, 50% of which belong to the up and down movement, and the left and right and front and back account for 25%. Long-term exercise without a sports bra can induce chest pain and breast atrophy. Sports bra can protect the chest tissue very well;
3)Sports pants can wrap the body well to protect the muscles from being strained, and also have a good shaping effect;
Q:

How to choose correct size?

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A:
1) You can choose all styles you like, and ask our customer service to know which level of exercise the style is suitable for. In our store, you can find sportswear that meet your different sports needs.
2)Choose the corresponding size according to your bust and waist or ask the customer service about your suitable size.
Q:

Is it okay to wear sportswear everyday?

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A:
In daily life, you can wear low-intensity sports bras and sports legging, which can also protect the chest and legs, and increase the sense of vitality nd fashion to show a good figure; you must wear professional sportswear when running, cycling and other high-intensity sports. Bras and sports leggings to avoid injury to your chest and muscle strain.
Q:

How should I wash and maintain them?

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1)Wash and care: Because the sports bra has a strong ability to absorb sweat and absorb a lot of sweat, it can be washed together with the sports leggings, and the chest pad is suggested to take out and wash separately. The drying method is upside-down, and the clothespin clamps the lower wall so that it quickly evaporates water and does not deform the bra. The sweatpants can be hung flat on the hanger.
2)Maintenance: Put it together with daily clothes, keep it dry and ventilate.
Q:

Why is it recommended to wear professional sportswear for exercise?

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1)Wearing a well-fitting and properly supported sports bra during exercise can reduce vibration and feel the support and security it brings;
2) The data found that the breast movement distance when running without a sports bra can reach 15cm, 50% of which belong to the up and down movement, and the left and right and front and back account for 25%. Long-term exercise without a sports bra can induce chest pain and breast atrophy. Sports bra can protect the chest tissue very well;
3)Sports pants can wrap the body well to protect the muscles from being strained, and also have a good shaping effect;