Shipping&Delivery
COVID-19 UPDATE
Our website is open to accept your orders and we are taking all the necessary actions to ensure the health & safety of our customers. Orders may take up to 3 days to process. We hope you love shopping with Aurlar. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.
How much is the shipping cost?
Free shipping on orders over $69 and within 30 days of purchase, no questions asked.
*Aurlar only accepts returns of unworn clothing in their original packaging.
** For health and safety reasons, we don't accept returns or exchanges on briefs, undies or bodysuits. (Please check the size and color once you place the order.)
When will my order ship?
Orders placed on Aurlar.com are processed and shipped from our warehouse within 1-3 business days. Orders placed after 12:00PM PST will begin to process the next business day. (Business days are Monday through Friday, excluding holidays). Orders placed on Saturday or Sunday will not be processed until the following Monday. Shipments and deliveries only occur on weekdays. Shipping and delivery is subject to change and will be determined at the time of order.
You will get a shipment notification email with a tracking number as soon as your package ships!
What's my order status?
Once your order has shipped, you will receive an email with a tracking number to track your package with the appropriate carrier.
Find the status of a particular order and view your Order History on the Order Status tracking page under My Account. Please note that the Order History will not be updated until the product(s) have shipped. Or please contact us and tell us the order number and email address, our customer services will give you a reply in 1-2 business day.
How much will it cost to ship my order?
Receive Free Standard Shipping on orders $69 and over! Your order must be $69.00 minimum, before taxes & shipping and handling. (Orders shipping to Alaska, Hawaii, Puerto Rico, and any other non-continental US & military addresses are not eligible for this promotion.) Cannot be combined with some coupons and offers.
We ship to every residential address in the continental US, including PO boxes, APO, FPO and DPO destinations, Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands and all other US territories. You must choose Fed Ex Smartpost during check out to have your package delivered to these locations. Shipping addresses in Alaska, Hawaii, Puerto Rico Guam or the Virgin Islands will require an additional charge for standard shipping and delivery. Aurlar is not responsible for delays in shipping or delivery that are outside of our control. In no event shall Aurlar be responsible for incidental or consequential damages.
Does Aurlar ship internationally?
Yes. Please note that import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Aurlar.com encourages you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Aurlar.com at the customer's expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
How long will I have to wait for my goodies?
Transit times are typically 1-2 weeks within the continental US & up to 3 weeks for Alaska and Hawaii.
Business days do not include weekends and/or holidays.
Generally, orders shipped internationally are in transit for 1-2 weeks. This varies greatly depending on the shipping method you have selected.
